Ordering Process

From quotes to installation to product support, Martin Brattrud is with our customers every step of the way.

Our Current Lead Time

Standard products:

10 Weeks

Custom products:

12 Weeks

as of 12/16/2024

1 Research and Pricing

Our subject matter experts are here to guide the quotation process, ensuring that Martin Brattrud creates the perfect products for our customers' projects.

  • Product Questions
  • Sample Requests
  • Fabric Testing
  • Quotes
  • Current Lead Times
  • Sustainability and Certifications

2 Purchase Orders and Acknowledgement

Submit all purchase orders to [email protected]. Once an order is submitted, our orders team keeps our customers apprised of their order's progress.

  • Order Verification
  • Lead Times
  • Textiles Status
  • Estimated Shipping Window
  • Customer Acknowledgment

3 Building Your Products

Custom orders require floor plans from which we create detailed shop drawings for approval.

  • Floor Plans
  • Shop Drawings
  • Electrical & Lighting

4 Order Status and Order Changes

Order status is communicated throughout the production process. Any changes to an order during production are facilitated by our orders team.

  • Order Status
  • Order Changes
  • Estimated Shipping Window

5 Shipping

Our shipping team assists with logistics and tracks every order to its safe arrival.

  • Shipping Logistics
  • Transit Time Estimations
  • Tracking Information

6 Warranty and Claims

7 Finance & Accounts Receivable

Please contact our finance department for all financial matters.

  • Payment Information and Status
  • Resale Certificates